Returns & Exchanges
At Portier Australia Pty, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is always our top priority.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized Australia Post location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or dispatch your new exchange item within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing